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Frequently asked questions

This site is the official Modena Volley Online Store.
You can visit the team’s website at https://www.modenavolley.it

All items for sale in our Online Store are ready for delivery.
For some products it is possible to request personalization and an autograph with an additional cost.

Orders can be paid by credit card directly on the site, transactions are managed by the Stripe platform.
The connection is encrypted with TLS (Transport Layer Security) technology and is highly secure, no data relating to the credit card used for payment is transmitted to the shop.modenavolley.it website.
After entering the credit card details, the order is sent by clicking on the “Place Order” button.
Up to this point, the procedure can be canceled at any time without consequences.

Once the payment is complete, the customer will receive two emails to the address entered, one confirming the bank transaction and one with the order receipt.

The order number in the receipt email must be used as a reference in any support request to our customer service [email protected]

Yes, it is possible. The first step is to contact us in order to receive all the necessary information. The replacement will take place according to the availability of the product.
Modena Volley will ship the replacement size only after receiving the goods from the customer.
The return shipment to our headquarters in Modena will be charged to the customer. The “final” shipment will be paid by Modena Volley.
If you live in Modena you can go to the Palapanini from Monday to Friday from 9 to 13 and from 15 to 18 to make the change.

Yes, it is possible.
Once you have decided to make the return, just contact us to define how to proceed.
The shipment of the product to our headquarters in Modena will be charged to the customer.
Modena Volley will refund the customer once the item has been received.

Usually the delivery in Italy takes place in 2-3 working days.
For all European Union countries around 4-5 working days and for non-EU countries usually 7-9 days.
The courier in charge of our shipments is DHL.
Each customer will receive their tracking number from DHL by email.
We recommend that you always enter your phone number during checkout, in order to simplify the work of the couriers.

On our Online Store you can pay by credit card or prepaid card, through the Stripe circuit.
Contact us for information on alternative payment methods.
At our store at Palapanini you can also pay by cash or by POS (debit / credit card).

The only official shop is at Palapanini, in Viale dello Sport n.25 – 41122 Modena.
Open Monday to Friday from 9am to 1pm and from 3pm to 6pm and in all Modena Volley home games.
There are no other stores in Italy.

Modena Volley reserves the right to refuse or cancel an order, in case of doubts about the truthfulness – incomplete or inconsistent personal data, payment defaults already manifested in previous purchases, dubious authenticity of the credit card – or in case of unavailability of the products. The communication of refusal or cancellation of the order (by e-mail or telephone) may not be timely and may also occur following subsequent contact by the customer.