{"id":269,"date":"2021-05-25T10:08:30","date_gmt":"2021-05-25T08:08:30","guid":{"rendered":"https:\/\/shop.modenavolley.it\/guida-allacquisto\/"},"modified":"2025-09-24T11:02:07","modified_gmt":"2025-09-24T09:02:07","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/shop.modenavolley.it\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”100px”][vc_column_text]<\/p>\n

Frequently asked questions<\/h1>\n

[\/vc_column_text][vc_empty_space height=”40px”][vc_column_text]This site is the official Modena Volley Online Store.
\nYou can visit the team’s website at https:\/\/www.modenavolley.it<\/a>[\/vc_column_text][vc_column_text]All items for sale in our Online Store are ready for delivery.
\nFor some products it is possible to request personalization<\/strong> and an autograph<\/strong> with an additional cost.[\/vc_column_text][vc_column_text]Orders can be paid by credit card directly on the site, transactions are managed by the Stripe<\/a> platform.
\nThe connection is encrypted with TLS<\/strong> (Transport Layer Security) technology and is highly secure, no data relating to the credit card used for payment is transmitted to the shop.modenavolley.it website.
\nAfter entering the credit card details, the order is sent by clicking on the “Place Order” button.
\nUp to this point, the procedure can be canceled at any time without consequences.[\/vc_column_text][vc_column_text]Once the payment is complete, the customer will receive two emails to the address entered, one confirming the bank transaction and one with the order receipt.[\/vc_column_text][vc_column_text]The order number<\/strong> in the receipt email must be used as a reference in any support request to our customer service store@modenavolley.it<\/a>[\/vc_column_text][vc_empty_space height=”80px”][vc_tta_accordion active_section=”1″][vc_tta_section title=”If I bought the wrong size, can I change it?” tab_id=”1633726170979-9f9e356b-c7f4″][vc_column_text css=””]Yes, it is possible. The first step is to contact us in order to receive all the necessary information. The replacement will take place according to the availability of the product.
\nModena Volley will ship the replacement size only after receiving the goods from the customer.
\nThe return shipment to our headquarters in Modena will be charged to the customer. The “final” shipment will be paid by Modena Volley.
\nIf you live in Modena you can go to the Palapanini, Monday to Friday from 3pm to 6:30pm, to make the change.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I make a return?” tab_id=”1633726170997-356fbea9-27f5″][vc_column_text]Yes, it is possible.
\nOnce you have decided to make the return, just contact us to define how to proceed.
\nThe shipment of the product to our headquarters in Modena will be charged to the customer.
\nModena Volley will refund the customer once the item has been received.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will it take to receive my order? Will you give me the tracking number?” tab_id=”1633726702815-87934b5b-03bf”][vc_column_text css=””]Usually the delivery in Italy takes place in 2-3 working days.
\nFor all European Union countries around 4-5 working days and for non-EU countries usually 7-9 days.
\nEach customer will receive their tracking number by email.
\nWe recommend that you always enter your phone number during checkout, in order to simplify the work of the couriers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I pay for my order?” tab_id=”1633726909649-43ff2684-eda6″][vc_column_text]On our Online Store you can pay by credit card or prepaid card, through the Stripe circuit.
\nContact us for information on alternative payment methods.
\nAt our store at Palapanini you can also pay by cash or by POS (debit \/ credit card).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a Modena Volley shop in Modena? Is there a Modena Volley shop in my city?” tab_id=”1633727201773-415a304f-73ab”][vc_column_text css=””]The only official shop is at Palapanini, in Viale dello Sport n.25 – 41122 Modena.
\nOpen Monday to Friday: 3:00 p.m. – 6:30 p.m. Match Day: two hours before the start of the match.
\nThere are no other stores in Italy.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=”80px”][vc_column_text]Ninesquared srl reserves the right to refuse or cancel an order, in case of doubts about the truthfulness – incomplete or inconsistent personal data, payment defaults already manifested in previous purchases, dubious authenticity of the credit card – or in case of unavailability of the products. The communication of refusal or cancellation of the order (by e-mail or telephone) may not be timely and may also occur following subsequent contact by the customer.[\/vc_column_text][vc_empty_space height=”80px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”100px”][vc_column_text] Frequently asked questions [\/vc_column_text][vc_empty_space height=”40px”][vc_column_text]This site is the official Modena Volley Online Store. You can visit the team’s website at https:\/\/www.modenavolley.it[\/vc_column_text][vc_column_text]All items for sale in our Online Store are ready for delivery. For some products it is possible to request personalization and an autograph with an additional cost.[\/vc_column_text][vc_column_text]Orders can be paid by credit…<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-269","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Modena Volley<\/title>\n<meta name=\"description\" content=\"Questo sito \u00e8 lo Store Online ufficiale di Modena Volley.Potete visitare il sito della squadra all'indirizzo https:\/\/www.modenavolley.it\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.modenavolley.it\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - 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